NavoChatTroubleshooting
Troubleshoot AI, Web, Email, and API channels
Use availability, configuration state, and end-to-end tests to locate integration problems.
Updated 2026-07-24For: Administrators · AI managers · Developers
First identify whether failure occurs at customer entry, NavoChat handling, or external delivery. Do not change several settings at once.
Steps
AI does not reply
Check plan availability, agent enabled state, the agent selected by the channel, knowledge processing, and test traces.
Widget is missing
Check channel state, one-time loader installation, origin allowlist, browser console, and content security policy.
Custom domain is not active
Verify the exact CNAME shown by NavoChat, wait for DNS and certificate state, and use Check now when needed.
Email does not work
Confirm that the channel is Ready and Enabled. Test inbound from an external mailbox before testing an agent reply.
API or callback fails
Check server time, raw-body signing, channelId, secret, public HTTPS reachability, and response status. Retry with the same messageId.