AI workspace

Test an agent and inspect traces

Use realistic questions to validate replies, retrieval, tool use, and handoff paths.

Updated 2026-07-24For: AI managers · Supervisors

The test panel does not replace channel acceptance testing. Validate logic in the workspace, then run an end-to-end test through the connected channel.

Steps

Prepare test cases

Cover normal questions, missing knowledge, tool failure, explicit human requests, and sensitive requests.

Run conversations

Send each case through the agent test panel and observe the streamed and final response.

Inspect traces

Review action order, retrieval count, token use, and handoff. Some technical detail is hidden when debug access is disabled.

Fix and retest

After changing knowledge, instructions, tools, or flow, rerun the same cases.

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