NavoChatNavoChat Docs
NavoChat Help Center
Practical guides for supporting customers, configuring AI, and connecting your channels.
New to NavoChat?
Set up your workspace and handle your first conversation.
Start the quick guideBuilding an integration?
Connect your product through the API channel and receive signed callbacks.
Open developer docsPopular guides
Browse by topic
Get started
4 guidesSet up your workspace and learn the essentials.
Conversations & customers
9 guidesHandle conversations and keep customer context organized.
- Handle conversations in the Inbox
- Reply to customers and add internal notes
- Use Copilot during a conversation
- Use reply templates in a conversation
- Claim, transfer, and close conversations
+4
Dispatch & analytics
6 guidesManage workload, service levels, and support performance.
- Preview and claim unassigned conversations
- Use the Dispatch Center
- Monitor live support
- Configure and respond to SLA risk
- Review My Work
+1
AI workspace
8 guidesBuild, test, and improve AI support capabilities.
- Understand the AI workspace
- Create an AI Agent
- Design an agent reception flow
- Test an agent and inspect traces
- Create and publish a Skill
+3
Channels
10 guidesConnect web chat, email, and your own systems.
- Choose and manage channels
- Create a web chat channel
- Embed the chat widget on a website
- Load chat in an app WebView
- Configure the visitor experience
+5
Developer docs
8 guidesIntegrate the API channel and process signed callbacks.
- API channel quickstart
- Sign and verify API channel requests
- Send customer messages and identity
- Upload API channel attachments
- Receive and verify API callbacks
+3
Administration
8 guidesManage people, permissions, workspace settings, and billing.
- Manage general workspace settings
- Invite and manage agents
- Create and configure teams
- Manage roles and permissions
- Manage team reply templates
+3
Troubleshooting
2 guidesResolve common access, delivery, AI, and channel issues.