NavoChatChannels
Choose and manage channels
Choose Web, Email, or API for each customer source and configure a consistent support policy.
Updated 2026-07-24For: Administrators
A channel defines how customer messages enter NavoChat, how replies return, and which team or AI agent receives the conversation.
Steps
Web
Use the web channel for an embedded widget, hosted visitor page, custom domain, and authenticated customer identity.
Provide a support email address for asynchronous conversations and email attachments.
API
Send customer messages from your product through a signed API and receive replies and lifecycle events by callback.
Consistent routing
Configure target team, human- or AI-first support, handoff assignment, and reopen window per channel.