NavoChatChannels
Create a web chat channel
Create a web channel and validate support behavior before publishing the embed code.
Updated 2026-07-24For: Administrators · Website owners
Each web channel has its own visitor experience, routing policy, and identifier. Create separate channels for sites or business lines that require different behavior.
Steps
Add the channel
Open Channels and choose Add entry → Web chat.
Configure support
Select the target team, human- or AI-first support, handoff assignment, and reopen window.
Configure visitor experience
Set the title, launcher, welcome card, pre-chat form, attachments, and satisfaction prompt.
Save and preview
Use the live preview to check appearance and behavior before copying the embed code.