NavoChatConversations & customers
Use reply templates in a conversation
Insert a shared response with a shortcut or search, then tailor it before sending.
Updated 2026-07-24For: Agents · Supervisors
Reply templates keep common responses consistent and reduce repetitive typing. Supervisors manage team templates; personal templates are managed in the account center.
Steps
Open templates
Open reply templates from the composer or enter a configured shortcut.
Choose a response
Find a template by title, shortcut, or keyword.
Review and send
The template is inserted into the composer. Add customer-specific details and check the tone before sending.