NavoChatDispatch & analytics
Preview and claim unassigned conversations
Review a customer message before claiming it, then take ownership when an immediate response is needed.
Updated 2026-07-24For: Agents · Supervisors
An unassigned conversation has no owner. You can preview it first; when you send a public reply, NavoChat attempts to claim it for you.
Steps
Open the unassigned list
Use the Inbox or Dispatch entry to view unassigned conversations.
Preview context
Review the message, channel, waiting time, and target team to confirm that it is within your scope.
Claim or reply
Choose Claim, or reply directly when allowed. NavoChat claims the conversation before sending.
Handle a conflict
If another agent wins the claim, the conversation becomes read-only and shows the owner. Copy your draft if the new owner needs it.