NavoChatDispatch & analytics
Monitor human and AI support
Review human and AI availability, active conversations, risk signals, and current team pressure.
Updated 2026-08-04For: Supervisors
Monitor answers what is happening now. Use Reports for trends and performance analysis.
Steps
Review the overview
Compare online agents, active conversations, and queued work with current demand.
Switch support views
Switch between Agents and AI reception. Agents shows human members and their conversations; AI reception shows conversations currently handled by AI.
Locate risk
Filter by all, warning, high risk, or stuck states, then inspect high load, long response gaps, or conversations that need a human handoff.
Open and act
When permitted, open related conversations and decide whether to assist, transfer, take over AI handling, or adjust routing.