Navigate NavoChat, notifications, and mobile

Desktop provides the complete support, operations, and administration experience. Mobile focuses on reading and replying to conversations.

Steps

Workspace

My Work, Inbox, History, and Customers support day-to-day customer service.

Dispatch Center

Dispatch, Monitor, and Reports manage workload and performance. Visibility depends on permissions.

System capabilities

AI, Channels, and Settings configure AI, connect customer sources, and administer the workspace.

Notifications

Select the bell to review unread notifications. Opening one takes you to the related conversation or task and marks it read; you can also mark all notifications as read. Completed History exports provide their download link here.

Profile menu and shortcuts

The avatar menu opens Account center, shortcut help, personal preferences, and device installation options. On desktop, use ⌘/Ctrl + K for the command palette and ? for shortcut help.

Mobile

Mobile keeps conversation handling, notifications, availability, workspace switching, and sign-out. Use desktop for AI, reports, and settings.