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Navigate NavoChat on desktop and mobile
Understand the desktop workspace and the focused support experience available on mobile.
Updated 2026-07-24For: All users
Desktop provides the complete support, operations, and administration experience. Mobile focuses on reading and replying to conversations.
Steps
Workspace
My Work, Inbox, History, and Customers support day-to-day customer service.
Dispatch Center
Dispatch, Monitor, and Reports manage workload and performance. Visibility depends on permissions.
System capabilities
AI, Channels, and Settings configure AI, connect customer sources, and administer the workspace.
Mobile
Mobile keeps conversation handling, notifications, availability, workspace switching, and sign-out. Use desktop for AI, reports, and settings.