Configure an external-system Webhook

External-system Webhooks are under Settings → External systems. They subscribe to workspace events and do not implement the bidirectional customer message protocol of an API channel.

Steps

Create the Webhook

Enter a clear name and a public HTTPS destination.

Choose events

Subscribe only to events the external system needs to reduce unnecessary delivery and sensitive data exposure.

Store the secret

After creation or rotation, store the signing secret in a server-side secret manager.

Verify and deduplicate

Verify timestamp and signature according to the displayed protocol and prevent repeated work with event ID.

Run a test

Send a test event from the Webhook page and confirm a successful response.